Your information, handled with care.
Tuktix ("Platform", "App", "Website", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use the Tuktix ride-booking and ride-sharing platform.
1. Information We Collect
- Personal information such as name, mobile number, email address, and profile details.
- Ride information including pickup and drop locations, trip history, and ride timestamps.
- Device information such as IP address, operating system, browser type, and device identifiers.
- Location data including real-time GPS tracking during app usage and rides.
2. How We Use Your Information
- To facilitate ride booking and matching between Users and Captains.
- To process payments and transactions.
- To improve safety, fraud prevention, and customer support.
- To improve platform functionality and user experience.
- To send ride updates, notifications, promotions, and service communications.
3. Payment Information
- Payments are securely processed through third-party payment providers including Razorpay.
- Tuktix does not store sensitive card information such as CVV or complete card details.
4. Sharing of Information
- Information may be shared between Users and Captains to facilitate rides.
- We may share information with payment providers, analytics services, and government authorities when legally required.
- We do not sell personal information to third parties.
5. Data Retention
- Data may be retained for operational, legal, fraud prevention, and dispute resolution purposes.
- Users may request deletion of personal data subject to legal obligations.
6. Security
- Tuktix uses reasonable technical and organizational measures to protect user data.
- Despite our efforts, no digital platform can guarantee complete security.
7. Cookies and Tracking Technologies
The website and app may use cookies, analytics tools, and tracking technologies to improve services.
8. User Rights
- Users may request access, correction, or deletion of personal data.
- Users may withdraw consent where applicable.
9. Children's Privacy
Tuktix services are not intended for individuals under the age of 18.
10. Third-Party Services
The Platform may integrate with services such as Google Maps, Razorpay, SMS gateways, and analytics providers.
11. International Data Transfers
User data may be processed or stored on servers located in different regions or countries.
12. Changes to This Privacy Policy
Tuktix may update this Privacy Policy periodically. Updated versions will be posted on the Platform.
13. Contact Information
Privacy Email: hello@tuktix.com
Website: https://tuktix.com